COVID-19 Statement

Posted: 9/9/20


Posted: 8/17/20


Posted: 7/20/20


Posted: 6/22/20


Posted: 5/19/20

Dear Patient:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and we are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety. As you have seen infection control has always been a top priority for our practice. Our infection control follows the recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), California Department of Public Health and the Occupational Safety and Health Administration (OSHA). We are pleased to inform you that we have obtained the necessary PPE (personal protective equipment) to safely take care of your dental needs. Here are some of the changes we have recently updated for your health and safety:

SCHEDULING TIMES:

❑ Appointment availability is limited.

❑ Appointments will be managed to allow for social distancing between patients.

❑ We are taking measures to reduce the number of patients in the reception area at any one time.

YOUR ARRIVAL:

❑ Text or call our team upon arrival. We ask that you wait in your car until you are notified that we are ready to see you.

❑ Our goal is to greet you at the entrance, screen you for any symptoms and take your temperature before entering the office. Before seating you in an operatory we will ask you to use hand sanitizer.

❑ We ask that only the family member receiving treatment enter the office.

❑ For your protection, we ask you to enter the building with a mask on.

❑ Hand sanitizer will be available in the reception area and other places in the office for your benefit.

❑ You may see that our waiting room and clinical areas will no longer offer magazines, brochures, and so forth since those items are difficult to clean and disinfect.

“TOUCHLESS FRONT DESK TEAM”:

We are proud to say we have the technology necessary to operate a touchless system.

❏ You will notice a few additional steps in our appointment booking process. The team will reach out to you via text before any upcoming appointment with a simple wellness form to prescreen for your appointment. Kindly fill it out and return to us. If you do not have mobile availability the team is available to prescreen over the phone as well.

❏ For touchless payment team members will be sending a text to pay link before your appointment for any copayments or balance due.

❏ For same day payments credit cards will be disinfected before being returned to the patient.

❏ Consent forms will be signed via a signature pad that is disinfected between patients.

❏ Treatment plan estimates will be emailed to patients upon request to eliminate paper.

❏ Should you need us at any time or to schedule an appointment you can reach us by email office@canyoncrestdental.com or by phone or text at our office number 951-686-7777.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you safe in our practice. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.

Warmly,

Canyon Crest Dental Team


Posted: 5/14/20

At Canyon Crest Dental we continue to remain diligent in our responsibilities with the well-being of our patients, employees, and our community.  We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our patients as the situation evolves.

We are taking employees temperatures daily upon their arrival to work and we’ve treated and sterilized our facility on May 9th, with hospital grade disinfectants to fully kill various bacteria and viruses. And this is in addition to cleaning and wiping all surfaces touched throughout the day. We continue to take whatever measurements necessary to exceed the standard precautions and your expectations.

At this time, our office remains open for limited dental needs. We will be listening to the recommendations of local and state health authorities, and we will advise you of any changes to our schedule. If you’ve scheduled an appointment, we ask that you call or text our office when you arrive, and we will come out to take your temperature before coming into the office. Please be aware our waiting room is closed, any guests you bring will need to remain outside.

To help protect the safety of all our patients and staff, we ask anyone that currently feels ill to please reschedule your appointment and to call your physician. This is especially true if you have a fever, cough, sneezing, or shortness of breath. The same thing applies if you have had any of these symptoms in the last 48 hours. The CDC has added the following symptoms: runny nose, sore throat, nasal congestion or other symptoms that may mimic a cold.

Our updated office hours are Monday thru Friday from 8 am to 5 pm.   If you have any questions or concerns, please do not hesitate to contact our office. The team at Canyon Crest Dental is here to answer any questions that may arise about your dental care.

Thank you for trusting us to be your dental providers.


Posted: 4/27/20

At Canyon Crest Dental we continue to remain diligent in our responsibilities with the well-being of our patients, employees, and our community. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our patients as the situation evolves.

We are taking employees temperatures daily upon their arrival to work and we’ve treated and sterilized our facility on April 25th, with hospital grade disinfectants to fully kill various bacteria and viruses. And this is in addition to cleaning and wiping all surfaces touched throughout the day. We continue to take whatever measurements necessary to exceed the standard precautions and your expectations.

At this time, our office remains open for limited dental needs and emergencies as they may arise. We will be listening to the recommendations of local and state health authorities, and we will advise you of any changes to our schedule. If you’ve scheduled an emergency appointment, we ask that you call our office when you arrive, and we will come out to take your temperature before coming into the office. Please be aware our waiting room is closed, any guests you bring will need to remain outside.

To help protect the safety of all our patients and staff, we ask anyone that currently feels ill to please reschedule your appointment and to call your physician. This is especially true if you have a fever, cough, sneezing, or shortness of breath. The same thing applies if you have had any of these symptoms in the last 48 hours. The CDC has added the following symptoms: runny nose, sore throat, nasal congestion or other symptoms that may mimic a cold.

Our emergency appointment hours are Monday, Wednesday and Friday from 8 am to 5 pm. If you have any questions or concerns, please do not hesitate to contact our office. The team at Canyon Crest Dental is here to answer any questions that may arise about your dental care.

Thank you for trusting us to be your dental providers.


Posted: 4/7/20
At Canyon Crest Dental we continue to remain diligent in our responsibilities with the well-being of our patients, employees, and our community. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are
committed to being responsive to the needs of our patients as the situation evolves.

In addition, we are taking employees temperatures daily upon their arrival to work and we’ve treated and sterilized our facility on March 22 nd , with hospital grade disinfectants to fully kill various bacteria and viruses. We will be repeating this treatment on Saturday, April 11 th and will continue to take whatever measurements necessary to exceed the standard precautions and
your expectations.

At this time, our office remains open for limited dental needs and emergencies as they may arise. We will be listening to the recommendations of local and state health authorities, and we will advise you of any changes to our schedule.

To help protect the safety of all our patients and staff, we ask anyone that currently feels ill to please reschedule your appointment and to call your physician. This is especially true if you have a fever, cough, sneezing, or shortness of breath. The same thing applies if you have had any of these symptoms in the last 48 hours. The CDC has added the following symptoms: runny nose, sore throat, nasal congestion or other symptoms that may mimic a cold.

Please also reschedule your appointment if you have traveled domestically or outside the United States in the last two weeks to an area affected by the coronavirus disease. Our office hours have changed to Monday, Wednesday and Friday from 8 am to 5 pm. If you have any questions or concerns, please do not hesitate to contact our office. The team at Canyon Crest Dental is here to answer any questions that may arise about your dental care.

Thank you for trusting us to be your dental providers.


Posted: 3/23/20

At Canyon Crest Dental we continue to remain diligent in our responsibilities with the well-being of our patients, employees, and our community. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our patients as the situation evolves.

In addition, we will be treating and sterilizing our facility on Sunday, March 22, 2020 with hospital grade disinfectants to fully kill various bacteria and viruses. We will continue to take whatever measurements necessary to exceed the standard precautions and your expectations.

At this time, our office remains open for your dental needs and emergencies as they may arise. We will be listening to the recommendations of local and state health authorities, and we will advise you of any changes to our schedule.

To help protect the safety of all our patients and staff, we ask anyone that currently feels ill to please reschedule your appointment and to call your physician. This is especially true if you have a fever, cough, sneezing, or shortness of breath. The same thing applies if you have had any of these symptoms in the last 48 hours. The CDC has added the following symptoms: runny nose, sore throat, nasal congestion or other symptoms that may mimic a cold.

Please also reschedule your appointment if you have traveled outside the United States in the last two weeks to an area affected by the coronavirus disease. This includes China, Hong Kong, Iran, Italy, Japan, Singapore, South Korea, Taiwan, Thailand, or Vietnam.

Our office hours will change on Monday, March 23, 2020 to 8 am to 5 pm Monday thru Friday. If you have any questions or concerns, please do not hesitate to contact our office. The team at Canyon Crest Dental is here to answer any questions that may arise about your dental care.

Thank you for trusting us to be your dental providers.

 


 

Posted: 3/20/20

At Canyon Crest Dental we continue to remain diligent in our responsibilities with the well-being of our patients, employees, and our community.  We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our patients as the situation evolves.

In addition, we will be treating and sterilizing our facility on Sunday, March 22, 2020 with hospital grade disinfectants to fully kill various bacteria and viruses. We will continue to take whatever measurements necessary to exceed the standard precautions and your expectations.

At this time, our office remains open for your dental needs and emergencies as they may arise. We will be listening to the recommendations of local and state health authorities, and we will advise you of any changes to our schedule.

To help protect the safety of all our patients and staff, we ask anyone that currently feels ill to please reschedule your appointment and to call your physician. This is especially true if you have a fever, cough, sneezing, or shortness of breath. The same thing applies if you have had any of these symptoms in the last 48 hours.

Please also reschedule your appointment if you have traveled outside the United States in the last two weeks to an area affected by the coronavirus disease. This includes China, Hong Kong, Iran, Italy, Japan, Singapore, South Korea, Taiwan, Thailand, or Vietnam.

Our office hours will change on Monday, March 23, 2020 to 8 am to 5 pm Monday thru Friday.   If you have any questions or concerns, please do not hesitate to contact our office. The team at Canyon Crest Dental is here to answer any questions that may arise about your dental care.

Thank you for trusting us to be your dental providers.

 


 

Posted: 3/16/20

A Message from Canyon Crest Dental to our valued patients:

These are unprecedented times for America and the world. Together we are confronting the COVID-19 pandemic and it is more important than ever to take care of one another and be diligent and wise in our daily activities. A critically important part of that means adhering, unequivocally, to the behavioral and infection prevention guidelines that have been strongly recommended by the nation’s health care experts.

We wanted to take this opportunity to reassure you that, at Canyon Crest Dental, we take our role as your trusted dental health care partner to heart. It is certain that our nation, Riverside included, will experience more cases of infection in the days and weeks ahead.

Over the past few days, many of our staff members and dentists have been asked for advice and counsel in this challenging time. Please by assured that we practice universal precautions for every patient on a daily basis even when not faced with the threat of the Coronavirus. These include:

Safety Practices: These practices have always gone well beyond the CDC and OSHA recommended guidelines for patient and employee safety. Our clinical spaces are disinfected after every patient, as always, before the next patient is seated and personal protective equipment (masks, gloves, and eye protection) is standard for the safety of our patients and staff. All staff members’ temperatures are taken daily and screened for any signs or symptoms of illness. All patients’ temperatures will also be taken before any treatment is started.

Our Process: Our sterilization process is also above and beyond what is required. We have four high quality sterilizers even though only one is required. All dental instruments are scrubbed, arranged in cassettes which are then placed in a chemical cleaning unit, and then wrapped and sterilized with hospital grade confirmation indicating tape to ensure proper heat levels have been achieved with each cycle.

Sanitation Practices: We are upping our sanitizing practices in non-clinical areas out of an abundance of caution with door handles, pens, etc, and common area surfaces wiped continually with medical grade disinfectant throughout the day and hand sanitizer is available at the front desk. Also, we have rearranged reception room chairs to accommodate proper spacing of non-family individuals and removed any difficult-to-sterilize items for the time being (magazines, newspapers, etc). If you do not feel comfortable waiting there, you can check in with us and wait outside or in your car until we call or text you that your personal clinical room is ready for you.

What we ask of you: If you have an appointment scheduled with us, we ask that you please let us know if any of the following applies:

  1. If you are 65 years of age or older
  2. If you are experiencing flu-like symptoms or have in the past 10 days
  3. If you have a fever (above 99.5)
  4. If you have a persistent cough or respiratory distress
  5. If you have traveled outside the US or come in close contact with someone who has in the last 15 days
  6. If you have been told that you have the Coronavirus, the flu, or another communicable disease

The well-being of our patients and team members is always our top priority. We will be in contact with you in the future if any additional instructions or protocols are recommended. If you have any questions or concerns, please feel free to contact us at any time. As always, we stand ready to serve you.

 


 

Posted: 3/9/2020

In consideration of the rising concern regarding the spread of the coronavirus COVID-19, we want to reassure you that Canyon Crest Dental always practices the standard precautions which are in compliance with CDC guidelines. As such, we take all necessary precautions to eliminate the possibility of spreading this virus, or other similar viruses, should any person who has been infected, come into our office.

As an additional measure, we ask that if any of the following apply to you, please contact our office so we may discuss the need to reschedule any upcoming appointments.

If you are experiencing flu like symptoms or if you have experienced flu like symptoms in the past 10 days
If you have a fever
If you have a persistent cough
If you have traveled outside of the country or have come in close contact with someone who has traveled outside of the country in the past 15 days
If you have been told that you have coronavirus, the flu or another similar communicable disease

The well-being of our patients and our team members is always a top priority at Canyon Crest Dental. If you have any questions or concerns, please feel free to contact us.